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Analysis of institutional authors

Galdón Salvador, José LuisAuthor

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Smart Cities and Citizen Adoption: Exploring Tourist Digital Maturity for Personalizing Recommendations

Publicated to:Electronics. 12 (16): 3395- - 2023-08-01 12(16), DOI: 10.3390/electronics12163395

Authors: Diaz, Gabriel Marin; Salvador, Jose Luis Galdon; Hernandez, Jose Javier Galan

Affiliations

Univ Complutense Puerta de Hierro, Fac Stat - Author
Univ Politecn Valencia, Management Dept, Cami de Vera S N - Author

Abstract

Due to the irruption of new technologies in cities such as mobile applications, geographic information systems, internet of things (IoT), Big Data, or artificial intelligence (AI), new approaches to citizen management are being developed. The primary goal is to adapt citizen services to this evolving technological environment, thereby enhancing the overall urban experience. These new services can enable city governments and businesses to offer their citizens a truly immersive experience that facilitates their day-to-day lives and ultimately improves their standard of living. In this arena, it is important to emphasize that all investments in infrastructure and technological developments in Smart Cities will be wasted if the citizens for whom they have been created eventually do not use them for whatever reason. To avoid these kinds of problems, the citizens' level of adaptation to the technologies should be evaluated. However, although much has been studied about new technological developments, studies to validate the actual impact and user acceptance of these technological models are much more limited. This work endeavors to address this deficiency by presenting a new model of personalized recommendations based in the technology acceptance model (TAM). To achieve the goal, this research introduces an assessment system for tourists' digital maturity level (DMT) that combines a fuzzy 2-tuple linguistic model and the analytic hierarchy process (AHP). This approach aims to prioritize and personalize the connection and communication between tourists and Smart Cities based on the digital maturity level of the tourist. The results have shown a significant correlation between technology usage and the potential for personalized experiences in the context of tourism and Smart Cities.

Keywords

CityCustomer journeyDecision makingFuzzy logicInformationLinguistic representation modelPerceived easeSmart citiesSmart tourismSocial mediaTamTechnology acceptance model

Quality index

Bibliometric impact. Analysis of the contribution and dissemination channel

The work has been published in the journal Electronics due to its progression and the good impact it has achieved in recent years, according to the agency WoS (JCR), it has become a reference in its field. In the year of publication of the work, 2023, it was in position 157/353, thus managing to position itself as a Q2 (Segundo Cuartil), in the category Engineering, Electrical & Electronic. Notably, the journal is positioned en el Cuartil Q2 para la agencia Scopus (SJR) en la categoría Electrical and Electronic Engineering.

From a relative perspective, and based on the normalized impact indicator calculated from the Field Citation Ratio (FCR) of the Dimensions source, it yields a value of: 2.26, which indicates that, compared to works in the same discipline and in the same year of publication, it ranks as a work cited above average. (source consulted: Dimensions Jun 2025)

Specifically, and according to different indexing agencies, this work has accumulated citations as of 2025-06-18, the following number of citations:

  • WoS: 3
  • Scopus: 3
  • OpenCitations: 2

Impact and social visibility

From the perspective of influence or social adoption, and based on metrics associated with mentions and interactions provided by agencies specializing in calculating the so-called "Alternative or Social Metrics," we can highlight as of 2025-06-18:

  • The use of this contribution in bookmarks, code forks, additions to favorite lists for recurrent reading, as well as general views, indicates that someone is using the publication as a basis for their current work. This may be a notable indicator of future more formal and academic citations. This claim is supported by the result of the "Capture" indicator, which yields a total of: 159 (PlumX).

With a more dissemination-oriented intent and targeting more general audiences, we can observe other more global scores such as:

    It is essential to present evidence supporting full alignment with institutional principles and guidelines on Open Science and the Conservation and Dissemination of Intellectual Heritage. A clear example of this is:

    • The work has been submitted to a journal whose editorial policy allows open Open Access publication.