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Analysis of institutional authors

Garrigos-Simon, Fernando JAuthor

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September 1, 2024
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Stakeholder perceptions in organizational crisis management: exploring alternative configurations

Publicated to: Journal of Management & Organization. 30 (5): 1-22 - 2024-09-01, DOI: 10.1017/jmo.2022.55

Authors:

Contreras-Pacheco, OE; Claasen, C; Garrigós-Simón, FJ
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Affiliations

Rennes Sch Business, Dept Management & Org, 2 Rue Robert Darbrissel, F-35000 Rennes, France - Author
Univ Ind Santander, Sch Ind Engn & Management, Calle 9 Carrera 27,Ciudad Univ,Edificio Ingn Ind,3, Bucaramanga 680003, Colombia - Author
Univ Politecn Valencia, Dept Business Org, Cami Vera S-N, Valencia 46022, Spain - Author
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Abstract

Crises are socially constructed. Affected stakeholders of an organizational crisis conceive complex associations between their perceptions of the implicated company's response and about the company itself. The study moves away from a simple cause-effect view by deriving alternative configurations of these associations. This approach allows for a better understanding of how stakeholders attribute responsibility for a critical event and the resulting crisis faced by the company that caused it. Using partial least squares structural equation modeling and fuzzy-set qualitative comparative analysis, we analyze insights of 325 families affected by an environmental incident in 2018 involving Colombia's largest company. We establish a correlation between stakeholders' perceptions of crisis response timeliness and credibility. Accordingly, we expand on how perceptions affect organizational judgments. Finally, we propose that trustworthiness and reputation are antecedents to how organizational crisis response is perceived and how these antecedents affect the degree of the severity of the company crisis.
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Keywords

perceptionsBelievabilityCommunicationConsistentCredibilityCrisis communicationCrisis responseDisclosureInformationOrganizational reputationOrganizational trustworthinessPerceptionsPls-semPrecrisis reputationThundeThunderTimelinesTimelinessTrustTrustworthiness

Quality index

Bibliometric impact. Analysis of the contribution and dissemination channel

The work has been published in the journal Journal of Management & Organization due to its progression and the good impact it has achieved in recent years, according to the agency Scopus (SJR), it has become a reference in its field. In the year of publication of the work, 2024 there are still no calculated indicators, but in 2023, it was in position , thus managing to position itself as a Q1 (Primer Cuartil), in the category Business and International Management.

Independientemente del impacto esperado determinado por el canal de difusión, es importante destacar el impacto real observado de la propia aportación.

Según las diferentes agencias de indexación, el número de citas acumuladas por esta publicación hasta la fecha 2026-11-12:

  • WoS: 4
  • Scopus: 5
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Impact and social visibility

From the perspective of influence or social adoption, and based on metrics associated with mentions and interactions provided by agencies specializing in calculating the so-called "Alternative or Social Metrics," we can highlight as of 2026-11-12:

  • The use of this contribution in bookmarks, code forks, additions to favorite lists for recurrent reading, as well as general views, indicates that someone is using the publication as a basis for their current work. This may be a notable indicator of future more formal and academic citations. This claim is supported by the result of the "Capture" indicator, which yields a total of: 42 (PlumX).

It is essential to present evidence supporting full alignment with institutional principles and guidelines on Open Science and the Conservation and Dissemination of Intellectual Heritage. A clear example of this is:

  • The work has been submitted to a journal whose editorial policy allows open Open Access publication.
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Leadership analysis of institutional authors

This work has been carried out with international collaboration, specifically with researchers from: Colombia; France; United States of America.

There is a significant leadership presence as some of the institution’s authors appear as the first or last signer, detailed as follows: Last Author (Garrigós Simón, Fernando José).

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Awards linked to the item

The completion of this research article was possible thanks to a tripartite support of Universidad Industrial de Santander, Rennes School of Business and Fundacion para el Futuro de Colombia (COLFUTURO).
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